Call Us: (877) 587-3040

Privacy Policy

Effective Date: May 3, 2026

Who We Are

Collision Claims Advisors, LLC (“CCA,” “we,” “our,” or “us”) provides IACP-certified auto appraisal services, including diminished value reports, total loss valuations, and claims consulting. Our website address is: https://www.collisionclaimsadvisors.com.

This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or use our services. This policy complies with applicable privacy laws, including the Arizona Consumer Fraud Act and relevant federal guidelines, including the FTC’s regulations.

1. What Personal Data We Collect and Why

We may collect the following types of information:

A. Information You Provide

  • Contact information (name, email, phone, address)
  • Vehicle information (VIN, year, make, model, condition)
  • Insurance and claim-related data
  • Uploaded materials (photos, reports, estimates, police reports, title/registration)
  • Communications with our team

B. Automatically Collected Data

  • IP address, device identifiers, browser type and version
  • Usage data (pages visited, session duration, referral sources)
  • Cookies and tracking technologies

C. Contact Forms

When you submit a contact form on our website, we collect your name, email address, phone number (if provided), and message content. We retain contact form submissions for the purpose of responding to your inquiry and for customer service follow-up. We do not use information submitted through contact forms for marketing purposes unless you have separately opted in.

D. SMS/Text Message Consent

If you opt in to receive SMS text messages from us via our web forms, we collect your phone number and your consent status. By opting in, you consent to receive text messages regarding estimates, consultations, and service updates. Opting in is not required to purchase any services. You may opt out at any time by texting STOP.

We do not share or sell SMS opt-in data, phone numbers collected via SMS opt-in, or SMS consent information with any third parties for their marketing or promotional purposes.

E. Cookies

Our website uses cookies and similar technologies:

  • Essential Cookies: WordPress sets several cookies for logged-in users to manage login sessions and screen display preferences. Login cookies last for two days (or two weeks if you select “Remember Me”). Screen options cookies last for one year.
  • Analytics Cookies: We may use analytics services to understand how visitors interact with our website. These services may set cookies to distinguish unique users and track session information.
  • Embedded Content: Articles on this site may include embedded content (e.g., videos, scheduling widgets, order forms). Embedded content from other websites behaves in the exact same way as if you visited that website directly. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content.

F. Media

If you upload images or documents to the website as part of a service request, you should avoid uploading files with embedded location data (EXIF GPS). Other visitors or third parties may be able to download and extract location data from files uploaded to the website.

2. How We Use Your Information

We use collected information to:

  • Deliver appraisal and consulting services
  • Prepare reports and documentation
  • Respond to inquiries and communicate with you via email, phone, or text message
  • Send important updates, service notifications, and appointment reminders
  • Send occasional marketing communications (with opt-out options)
  • Process payments and maintain transaction records
  • Improve operations, systems, and user experience
  • Maintain internal business records
  • Comply with legal obligations and resolve disputes

3. Disclosure of Information

We do not sell or rent personal data.

We may disclose information:

A. To Service Providers

Including cloud hosting providers (WP Engine), payment processors, communication platforms, scheduling tools (Acuity Scheduling), CRM platforms, analytics providers, and our proprietary AppraisalIQ platform.

B. In Connection with Claims Handling

Where necessary, information may be shared with insurers, attorneys, repair facilities, or other relevant parties.

C. Legal Compliance & Protection

To comply with law, enforce agreements, or protect against fraud or harm.

If you request a password reset, your IP address will be included in the reset email.

4. Data Retention

We retain your information based on the type of data:

  • Contact form submissions: Retained for up to two years for customer service purposes.
  • Appraisal records and service documents: Retained for seven years to comply with professional and legal requirements.
  • Analytics data: Retained in anonymized form for up to 26 months.
  • Account data: If you register on our website, your personal information is stored in your user profile. You can see, edit, or request deletion of your personal information at any time (except your username).

5. Data Security

We take reasonable administrative, technical, and physical precautions to protect your personal information, including encrypted data transmission (SSL/TLS), secure hosting infrastructure, and restricted access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You may request:

  • Access to your data
  • Corrections to inaccurate information
  • An exported file of the personal data we hold about you
  • Deletion (subject to retention obligations for administrative, legal, or security purposes)
  • Opt-out of marketing communications by following the unsubscribe link, texting STOP to any SMS message, or contacting us directly

Our website does not currently respond to “Do Not Track” signals.

7. Cookies

We use cookies for analytics and functionality. You may disable cookies via browser settings. See Section 1E above for details on the types of cookies we use.

8. Third-Party Links and Embedded Content

Our website may contain links to third-party websites and embedded content from external services. We are not responsible for the privacy practices or content of such sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Where Your Data Is Sent

Your data may be processed by third-party service providers located in the United States. All service providers are required to maintain the confidentiality and security of your data in accordance with applicable law.

10. Children

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children.

11. Limitation of Liability

To the fullest extent permitted by law, CCA shall not be liable for unauthorized access, data breaches, or data loss beyond our reasonable control.

12. Updates

We may modify this policy at any time. When we do, we will revise the “Effective Date” at the top of this page. Continued use of the site after changes constitutes acceptance.

13. Contact

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a data concern, please contact us:

By using our site and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.